FAQ
Q: What's your MOQ?
A: If we have the products in stock, it will be no MOQ.
If we need to produce, we can discuss the MOQ according to customer's exact situation.
If we need to produce, we can discuss the MOQ according to customer's exact situation.
Q: Which shipping way can you provide?
A: We can provide shipping by sea, by air and by express.
Q: What is the payment?
A: 1) TT(bank transfer), Paypal, or USDT
2) 30% for deposit,70% before delivery.
2) 30% for deposit,70% before delivery.
Q: How long is your delivery time?
A: General delivery time is about 20~25 days after receiving order confirmation.
If stock models, it takes 3-4 days only.
If stock models, it takes 3-4 days only.
Q: Are you trading company or manufacturer?
A: We are professional e-cig and nicotine products trading company, by accumulating in E-cig industry 10 years.
Q: Can you do OEM and ODM?
A: Yes, OEM and ODM are both acceptable.
The material, color, style can customize, the basic quantity we will advise after we discuss.
The material, color, style can customize, the basic quantity we will advise after we discuss.
Q: Can we use our own logo?
A: Yes, we can print your private logo according to your request.
Q: Can you do our own packaging?
A: Yes, you just provide the package design and we will produce what you want.
We also have the professional designer can help you do the packaging design.
We also have the professional designer can help you do the packaging design.
Q: May I have new samples made with my design for confirmation?
A: Yes. Samples would be sent for your confirmation before mass production.
Q: What's your Quality Control?
A: We have QC person stay on the production lines do to the inspection.All products must have been inspected before delivery.we do inline inspection and final inspection.
1) All raw material checked once it arrive our factory.
2) All pieces and logo and all details checked during production.
3) All packing details checked during production.
4) All production quality and packing checked on final inspection after finished.
1) All raw material checked once it arrive our factory.
2) All pieces and logo and all details checked during production.
3) All packing details checked during production.
4) All production quality and packing checked on final inspection after finished.
Q: Do you have the test and audit service?
A: Yes, we can assist to get the designated test report for product and the factory audit report.
Q: What's your after-sales service?
A: 1) All the products are strictly inspected before packing.
2) In case any defective during transportation, new replacements would be sent.
2) In case any defective during transportation, new replacements would be sent.
Q: How to order?
A: 1) Advise the amount you want (and the flavor if necessary) you prefer;
2) PI with shipping method and cost for you to confirm;
3) Production arranged ASAP once payment or deposit received;
4) Goods photos for you to confirm and deliver the goods;
5) Send the track number and track the goods until you get it.
2) PI with shipping method and cost for you to confirm;
3) Production arranged ASAP once payment or deposit received;
4) Goods photos for you to confirm and deliver the goods;
5) Send the track number and track the goods until you get it.